The Surface Transportation Board will hold a listening session on Sept. 12, 2017, regarding CSX Transportation rail service issues.
The public listening session begins at 9:30 a.m. in the Board’s Hearing Room at the agency’s headquarters located at 395 E Street, S.W., in Washington, D.C. The Board will direct CSX to appear at the listening session, and the agency encourages impacted shippers and other railroads to appear as well. Shippers, railroads, and other stakeholders are requested to file with the Board a notice of intent to participate, identifying the party and the proposed speaker, no later than Sept. 7, 2017. The session will be open for public observation.
Since mid-July, the Board has been closely monitoring CSX’s performance after widespread service problems resulted from CSX’s implementation of changes to its operating plan. Acting Chairman Ann Begeman has had direct conversations with CSX’s President and CEO, E. Hunter Harrison, about the deterioration in CSX’s service, and all three Board Members have twice written to CSX to express their concerns and request information about CSX’s service recovery plans. As part of the Board’s ongoing efforts to ensure that reliable rail service is restored as quickly as possible, STB staff are holding weekly calls with CSX senior management and receiving weekly service metrics from CSX. The Board has been keeping its Congressional oversight committees and other stakeholders informed of its actions and will continue to address these important service reliability issues in a transparent manner to ensure shippers, carriers, and all interested stakeholders are fully informed about the Board’s actions.
The Board’s Rail Customer and Public Assistance (RCPA) office has been working with affected shippers to resolve acute service disruptions and continues to be available for this purpose. Requests submitted to RCPA are confidential, and are not made a part of the formal docket established in today’s decision.